Contact — QuietBox

One address handles everything — support, privacy, refunds and grievances. Please start the subject with [QuietBox]: the same mailbox serves other AppskKuber apps, and the tag gets your message to the right queue.

The quickest way: in the App, tap Settings → Contact support. Your email app opens with the address, the subject and your App and Android version already filled in — and nothing from your vault.

Primary contact

help@appskuber.com

AppskKuber
Rupesh Patel
5/50/1 Chanakyapuri Colony, Padra
Rewa – 486001, Madhya Pradesh, India

Legal centre: https://quietbox.appskuber.com
Developer: https://appskuber.com
Play listing: QuietBox on Google Play

We are a small team in India (IST, UTC+5:30). We read every message.

Subject lines & response targets

Write this subject	For	We aim to reply in
[QuietBox] Support	Something is broken, confusing, or not working as described	2–3 business days
[QuietBox] Problem report	A problem report sent from the App (Settings → Help → Problem report)	5 business days
[QuietBox] Refund	The App failed in a way that cost you money; include your Google Play order number	2 business days
[QuietBox] Privacy Rights Request	Access, correction, erasure or objection under DPDP / GDPR / UK GDPR / CCPA, for information we hold	30 days
[QuietBox] Privacy Grievance	A complaint about how we handled your data — goes to the Grievance Officer below	30 days
[QuietBox] California Privacy Request	CCPA/CPRA rights for California residents	45 days (statutory)
[QuietBox] Security	Reporting a vulnerability (please do so before disclosing publicly)	Acknowledged within 72 hours
[QuietBox] Dispute	The pre-arbitration step required by the Terms	30 days

Grievance Officer (DPDP Act, India)

For Indian users

Name: Rupesh Patel
Designation: Grievance Officer, AppskKuber
Address: 5/50/1 Chanakyapuri Colony, Padra, Rewa – 486001, Madhya Pradesh, India
Email: help@appskuber.com
Subject line: "[QuietBox] Privacy Grievance"
Response time: within thirty (30) days of receipt

As required by the Digital Personal Data Protection Act, 2023, you may raise any grievance about our handling of your personal data with the Grievance Officer. If you are not satisfied with the response, you may complain to the Data Protection Board of India once it is constituted and operational under that Act.

For EEA and UK users

You may lodge a complaint with your local supervisory authority. A list of EU authorities is at edpb.europa.eu; UK users may complain to the Information Commissioner’s Office. We would appreciate the chance to resolve it first.

Getting a faster answer

Use Contact support in the App, or tell us your phone model, Android version and App version (Settings → About → Version).
Describe what you did just before the problem, and what you expected to happen.
For a refund issue, include the Google Play order number (Play Store → Profile → Payments & subscriptions → Budget & history). It looks like GPA.1234-5678-9012-34567.
One issue per email. Three problems in one thread tend to leave two of them unanswered.

Never send us your PIN, your Recovery Code, or private photos. We will never ask for them, and they would not help: we have no copy of your vault and cannot open it.

Faster than emailing us

Forgot your PIN

On the PIN screen, tap “Forgot your PIN?” and enter your Recovery Code. See the Help page.

New phone or reinstall

Make a backup on the old phone, then tap “I already have a vault” on the new one. Step by step on the Help page.

Request a refund

First take your photos out (Settings → Help → Unhide everything). Within 48 hours of purchase you can usually request the refund yourself in the Play Store: Order history → the order → Request a refund. See Terms, Section 11.

What we cannot do by email

Open, recover or reset your vault — it is encrypted with keys only you hold. If both your PIN and your Recovery Code are lost, the vault cannot be opened by anyone.
Restore photos from a lost, broken or reset phone — we never had a copy. Only your own backup can bring them back.
Issue a refund — Google Play is the seller and holds the money. We can look into the problem and support your request with Google.
Remove photos from Google Photos or another cloud service — that is done in the service itself.

Languages

We answer in English and Hindi. Please write in either if you can. Messages in other languages are handled with machine translation, which may slow the reply and lose nuance.